Description
Reviews
| Brand | - |
| Category | Office Equipment, Supplies & Services / Phone Recording Devices |
| Origin | - |
| Model Options | TQ1904N (4-Channel), TQ1908N (8-Channel), TQ1916N (16-Channel) |
| Form Factor | 1U Rack-mountable Chassis |
| Recording Interface | Analog Telephone Lines (FXO/FXS) |
| Storage Capacity | Supports up to 4TB HDD (Not Included) |
| Audio Format | WAV, MP3 (Configurable) |
| Network Connectivity | Dual Gigabit Ethernet Ports |
| Power Supply | AC 100-240V, 50/60Hz with Redundant Option |
| Management Software | Web-based GUI and Windows Client Included |
| Search Criteria | Date, Time, Channel Number, Caller ID, Duration |
| Operating Temperature | 0°C to 45°C (32°F to 113°F) |
Anonymous
Mar 24, 2026
Rating: 4/5
Solid performance
Does exactly what it says on the tin. We use it for recording landline orders. The only minor issue is that the initial firmware update took a while, but since then, it's been smooth sailing.
Anonymous
Mar 24, 2026
Rating: 4/5
Reliable hardware, decent software
The unit has been running 24/7 for three months without a glitch. The search function is fast. I gave it 4 stars because the user manual could be more detailed regarding network configuration.
Anonymous
Mar 22, 2026
Rating: 5/5
Great value for 16 channels
Upgraded from an older competitor brand to the TQ1916N. The rack-mount design fits perfectly in our server closet. Exporting files to MP3 for compliance audits is a breeze.
Anonymous
Mar 18, 2026
Rating: 5/5
Excellent audio fidelity
As a QA manager, clear audio is non-negotiable. This device captures both sides of the conversation with minimal background noise. Highly recommended for quality assurance teams.
Anonymous
Mar 16, 2026
Rating: 5/5
Easy integration
Integrated seamlessly with our existing PBX system. The ability to set different retention policies for different channels is a feature we didn't expect but really needed.
Anonymous
Mar 12, 2026
Rating: 5/5
Perfect for our small call center
We installed the TQ1908N for our 6-person support team. The setup was straightforward, and the web interface makes it easy to retrieve calls by customer phone number. Audio quality is crisp and clear.
Q: Can I access recordings remotely from outside the office?
A: Yes, provided the device is connected to your network and port forwarding is configured correctly, you can access the web interface and download recordings from any location with internet access.
Q: Is this compatible with VoIP lines or only analog?
A: The TQ1904N/08N/16N models are designed specifically for analog telephone lines. For pure VoIP/SIP recording, please check our TQ-VoIP series products.
Q: How many users can log in to the management software simultaneously?
A: The system supports up to 10 concurrent user sessions for searching and playback. Administrative settings can only be modified by one user at a time to prevent conflicts.
Q: Does this device come with a hard drive included?
A: No, the Tangxin TQ series units are sold without an internal hard drive. You will need to purchase a standard 3.5-inch SATA HDD separately, supporting up to 4TB.
Q: What happens if the power goes out? Will we lose data?
A: The device features automatic recovery. Upon power restoration, it will reboot and resume recording automatically. No data is lost as recordings are written directly to the HDD in real-time.
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