Attributes

Brand	-
Category	Office Equipment, Supplies & Services / Phone Recording Devices
Origin	-
Model Number	SOC1900S / 1964S
Channel Capacity	Configurable: 16, 24, 32, 40, 48, or 56 Channels
Storage Type	Embedded Internal Hard Drive
Recording Format	WAV, MP3 (Selectable)
Interface	RJ11/RJ45 Telephone Line Interface
Network Connectivity	10/100/1000 Mbps Ethernet (TCP/IP)
Power Supply	AC 100-240V, 50/60Hz
Operating Temperature	-10°C to +50°C
Dimensions	440mm x 350mm x 88mm (Standard Rack Mount)
Warranty	2-Year Manufacturer Limited Warranty

6 reviews

Anonymous

Mar 30, 2026

Rating: 5/5

Perfect for our mid-sized call center

We deployed the 32-channel version for our support team. The setup was straightforward, and the embedded hard drive provides ample storage without needing external servers. Audio quality is crystal clear.

Anonymous

Mar 30, 2026

Rating: 5/5

Excellent scalability

Started with 16 channels and easily upgraded the license to 40 as we grew. The hardware handled the expansion without any downtime. Highly recommend for businesses planning to scale.

Anonymous

Mar 14, 2026

Rating: 5/5

Peace of mind for compliance

We needed a reliable solution for regulatory compliance. This system records consistently and the file integrity has never been an issue during our audits. Very satisfied with the purchase.

Anonymous

Mar 07, 2026

Rating: 4/5

Solid hardware, good value

For the price point, you get a lot of channels. The build quality is robust, fitting perfectly into our server rack. Only minor issue was the initial network configuration took some trial and error.

Anonymous

Mar 07, 2026

Rating: 4/5

Reliable but interface could be modernized

The recording system works flawlessly and hasn't dropped a single call in three months. The web interface feels a bit dated compared to newer cloud solutions, but for an on-premise box, it's very stable.

Anonymous

Mar 01, 2026

Rating: 5/5

Great search and retrieval features

Finding specific calls by date, time, or extension is incredibly fast. The ability to download recordings directly via the network share saves our compliance team hours of work every week.

5 FAQ

Q: What happens if the hard drive reaches full capacity?

A: The system features a loop recording mode. When the drive is full, it automatically overwrites the oldest recordings first, ensuring continuous operation without manual intervention.

Q: Can I mix analog and digital phone lines with this unit?

A: The standard SOC1900S modules are designed primarily for analog PSTN lines. For digital ISDN or VoIP SIP trunk recording, please contact us to confirm compatibility with specific gateway modules or alternative models.

Q: Is remote access supported for listening to live calls?

A: Yes, authorized users can access the system remotely via the network to listen to live calls or retrieve past recordings, provided port forwarding or VPN access is configured correctly.

Q: Does this system require a separate PC to run the recording software?

A: No, the Shenou SOC1900S is a standalone embedded system. It operates independently with its own internal OS and hard drive, accessible via any web browser on your network.

Q: How difficult is it to upgrade from 24 to 48 channels later?

A: Upgrading is a software license process in most cases if the hardware supports the higher density. If additional physical cards are needed, our support team can guide you through the simple installation or arrange a service visit.

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